Virtual: Quality Service Interactions: Internal & External Customer Service

Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets and workshops.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use
{EVENT_END-DATE_MONTH_YYYY}	Adds Event End Date in Full Month Name and Year Format.(Events Only)	Use
{EVENT_END-DATE_MONTH_YYYY_ADD3}	Adds Event End Date in Full Month Name and Year Format Plus 3 Years.(Events Only)	Use
{WORKSHOP_NAME}	Adds the workshop name (if applicable)	Use
{WORKSHOP_DESCRIPTION}	Adds the workshop description (if applicable)	Use
{WORKSHOP_CREDITS}	Adds the workshop credit for related workshop (if applicable)	Use
{TOTALWORKSHOPCREDITS}	Adds the sum of all workshop credits for related event (if applicable)	Use
{Event_Start_Date_DD-MM-YYYY}	Adds the Event's Start Date in (dd-mm-yyyy).(Events Only)	Use
{Event_End_Date_DD-MM-YYYY}	Adds the Event's End Date in (dd-mm-yyyy).(Events Only)	Use
{RENEWALDATE_DD-MM-YYYY}	Adds the Member Renewal Date in (dd-mm-yyyy).	Use
{RENEWAL_DATE_MONTH_DD_YYYY}	Adds the Member Renewal Date in (Month Dth, yyyy).	Use
{INCEPTIONDATE_DD-MM-YYYY}	Adds the Member Inception Date in (dd-mm-yyyy).	Use
{TODAYSDATE}	Adds the current date.	Use
{TODAYSYEAR}	Adds the current year.	Use
{QR_CODE}	Adds the QR Code for their contactID, name, and emailAddress	Use
{WORKSHOP_DATE}	The date of the workshop (if applicable).	Use
{WORKSHOP_START_TIME}	The start time of the workshop (if applicable).	Use
{WORKSHOP_END_TIME}	The end time of the workshop (if applicable).	Use

Quality Service Interactions: Internal & External Customer Service

Quality service encounters are vital in all workplace sectors, but especially when you work in public service. Whether you work directly with customers or solely interact with colleagues, your service with others should be top-notch. Great customer and colleague experiences are essential for productivity, efficient processes, and a great reputation. Participants will learn techniques for positive customer, client, and colleague service, tools for handling complaints, and important communication practices.

Vanessa Spiron is the owner and operator of Spiron Solutions, an organizational development company focused on professional development. Vanessa has over 20 years of experience working as a leader in nonprofit and government organizations including Cooperative Extension, 4-H, and the YMCA. She is also an adjunct Public Speaking and Communications instructor and course developer for the University of Mount Olive. Vanessa is trained in Group Facilitation and various training programs and uses these skills to deliver high-quality, engaging trainings to groups and individuals. In addition, Vanessa holds a Bachelors of Science degree in Microbiology and a Master of Public Administration.

The training will take place on November 5th from 09:00am - 10:30am via Zoom.

An email with the Zoom link and instructions on how to attend will be sent out a day prior to the training.

The training is virtually designed to ensure that the benefits of in-person trainings are still available. This will include being able to ask questions, have access to the training materials, and converse with fellow members.

You must complete the entire registration process to be added to the training list. You will know the process is completed when the page clearly indicates confirmation that you are registered and provides a receipt. That receipt is proof of your registration and is important to have for your records.

If you are new to using the Zoom platform, please research and practice prior to the training. If you have any questions or concerns about the training or the platform, please email us at info@capapgpc.org and a member of our team will assist you.

STOP - Important Announcement: In August of 2020 Internet Explorer upgraded their browser platform which has led to older versions no longer supporting our membership site. If you wish to register for this event, you must use another browser other than Internet Explorer.

Please stop registration now and access the registration link on another platform such as Chrome or Firefox or another sanctioned county browser. Thank you.

Virtual: Quality Service Interactions: Internal & External Customer Service - 1.5 Credits

Wednesday Nov 05 2025, 9:00 AM - 10:30 AM

Upcoming Events

CA PA|PG|PC Holidays... February 17, March 31, May 26, July 4, September 1, November 11, November 27, November 28, December 24, December 25

Virtual: Public Admi... October 30

PA|PG|PC Basics Acad... November 17
Fresno, California

PA|PG|PC Advanced Ac... November 19
Fresno, California

Virtual: Public Bene... December 2